Secure Payment Setup
We use a secure, PCI-compliant payment system through Stripe. A payment method must be saved on file to secure the consult request, but the card is not charged at booking.

Who can pay?
The requesting veterinarian may use either:

• A personal professional card, or

• The veterinary hospital’s payment card

We cannot accept payment information directly from pet owners.

Billing Process
After the consult is completed, an itemized invoice is sent to the billing contact on file. Reminder notices are sent at Days 1, 7, and 14 if unpaid.

Automatic Payment After 21 Days
Invoices unpaid after 21 days will be automatically charged to the saved payment method.

Hospital Responsibility
The requesting hospital remains fully responsible for all consulting fees.

Yes.

Start onboarding here:
Hospital Partnership Interest Form

A brief onboarding process is required before your hospital can submit consult requests.

This helps ensure efficient communication, secure billing, and compliance.

What does onboarding involve?

• Signing the Master Service Agreement (MSA)
  This outlines the consulting relationship, advisory nature of services, and expected response timeframes.

• Setting up secure payment
  A hospital or veterinarian payment method is securely stored on file through Stripe. Cards are not charged until a consult is completed.

If your hospital did not receive the onboarding email, contact us and we will resend it.

Atlantic ER Vet Consults offers two ways to submit cases depending on urgency.

***All hospitals must complete onboarding before submitting consult requests***

1. Standard Scheduled Consults (Non-STAT)

Best for most new cases, case reviews, and follow-up management questions.

How to Submit a Standard Consult

1. Choose the consult type under Book Now

   • Initial Consult = new case

   • Follow-Up = active ongoing case

2. Select a review time
   Choose an available review block from the schedule.

3. Complete the submission form
   Upload patient history, diagnostics, imaging, laboratory data, and clinician/hospital contact information.

4. Confirm VCPR compliance & payment
   Submission is finalized once the form and secure payment information are completed.

2. STAT / Urgent Consults

For unstable patients or cases requiring rapid discussion, STAT consults must be initiated by phone.

How STAT Consults Work

Call 843-227-6052 to discuss real-time availability with the consulting clinician.

If available, the case will be reviewed urgently with direct clinician-to-clinician communication.

Before a STAT Consult Can Proceed

Your hospital must:

• Have a signed Master Service Agreement (MSA) on file

• Provide billing/contact information for invoicing and payment processing

If onboarding has not yet been completed, this can typically be handled quickly before the consult begins.

Atlantic ER Vet Consults generally accepts cases between 8:00 AM–4:00 PM ET

• Written consult responses are typically provided within 4 hours of submission.

• Follow-up communication is supported until approximately 6:00 PM ET.

Availability may vary depending on clinical workload and hospital responsibilities. Some days may allow expanded availability, while others may reach capacity earlier.

Same-day discussion availability

Cases submitted later in the day may have more limited opportunity for same-day back-and-forth discussion. Earlier submission is recommended when ongoing communication is anticipated.

For urgent scheduling questions or real-time availability, call or text: 843-227-6052

Consultation Options

Initial Consult – $175
A comprehensive written report based on submitted patient records, labs, and imaging. Provides a clear plan for stabilization and ongoing care. Written response time within 4 hours.

Follow-Up (Next Day) – $85
For clarifications or questions regarding the same case submitted for the initial consult. Ensures continuity of guidance and patient safety.

STAT Consult – $380
Immediate review of urgent cases, with a response within approximately 15 minutes (phone contact required). Next-day follow-ups are $85 per case.

Yes. STAT consults are available for critical or unstable patients requiring immediate guidance and do not require calendar booking.

How do STAT consults work?

Call or text 843-227-6052 to discuss real-time availability with the consulting clinician.

• If available, the case will be reviewed immediately with direct veterinarian-to-veterinarian communication.

• If the call is missed, a return call will be made as quickly as possible.

• Rapid verbal stabilization guidance is provided first, followed by a formal written treatment plan within approximately 4 hours.

STAT consults are generally available during business hours, with same-day follow-up support provided after the initial stabilization discussion.

Before a STAT consult can proceed

Your hospital must:

• Have a signed Master Service Agreement (MSA) on file

• Provide billing/contact information for payment processing

After your initial consult, same-day follow-up questions should be sent by call or text to 843-227-6052, as email is not continuously monitored.

• Same-day follow-up questions are welcome until 6:00 PM ET on the day the consult is submitted.

• Questions submitted after 6:00 PM ET or on the next business day should be booked as a Follow-Up Consult to ensure timely review and organized case management.

Example:
If an initial consult is submitted at 4:00 PM, the written response will still be provided within the standard 4-hour response window.

Additional questions after 6:00 PM would be addressed the next business day through a Follow-Up Consult request.

Atlantic ER Vet Consults provides veterinarian-to-veterinarian teleconsulting focused on emergency and critical care cases, helping hospitals manage unstable or complex patients with clear, actionable guidance.

 Consults are designed not only to provide recommendations, but also to support clinical reasoning, stabilization strategies, and ongoing learning for the veterinary team.

The goal is to provide accessible specialty-level support that integrates into your hospital’s workflow, helping teams stabilize and manage cases locally whenever appropriate.

 What makes the service different:

• Board-certified emergency and critical care expertise

• Practical, case-specific recommendations

• Educational support that helps teams build confidence

• Affordable pricing designed for general practices

• Fast turnaround for urgent clinical decision-making

• Support is available for a wide range of complex cases