Frequently Asked Questions

  • Our services are exclusively for licensed veterinarians in South Carolina and Florida. We provide vet-to-vet guidance for critical care and emergency cases—no direct client consultations. This ensures your patient care is supported by specialized expertise.

  • Secure Payment Setup: To streamline your consulting request, we utilize a secure card-vaulting system via Stripe.

    Standard Procedure: Save a payment method on file to secure your appointment. This card is authorized for funds but not charged at the time of booking. The requesting clinician may use their personal payment card or the veterinary hospital’s payment card to secure the appointment.

    Atlantic ER Vet Consults, LLC utilizes a secure, PCI-compliant billing portal through Stripe. Clients can manage payment methods, view past invoices, and update billing information at any time via the Secure Hospital Billing Portal

    Billing Notifications: Once the consult is complete, an itemized invoice is sent immediately to the billing contact provided. Reminder notifications will be sent on Days 1, 7, and 14.

    Automatic Settlement: To ensure timely accounts receivable, if the invoice remains unpaid after 14 days, the vaulted card on file will be charged automatically.

    Payment Responsibility: Please ensure that only hospital corporate cards or attending veterinarian cards are used for booking. To protect your practice and maintain our consultant-only role, we cannot accept direct payments or card information from pet owners (third parties).

    By utilizing these services, the requesting hospital accepts full responsibility for fees. Atlantic ER Vet Consults does not establish a Veterinary-Client-Patient Relationship (VCPR) with the pet owner, and we do not participate in hospital-client billing discussions.

  • What does the onboarding process involve?

    To begin working with Atlantic ER Vet Consults, all hospitals must complete a brief onboarding process designed to ensure efficient, compliant consultations. This includes:

    • Signing the Master Service Agreement (MSA): This outlines the scope of services, including the advisory nature of consultations and the expected response timeframe.

    • Submitting professional credentials: State license numbers are required for all clinicians who will utilize the service to ensure consultations are provided exclusively to licensed veterinary professionals.

    • Setting up secure payment: A corporate payment method (credit card or ACH) must be securely stored on file. No charges are made until a consultation is completed.

    You can begin onboarding here:
    www.atlanticERvetconsults.com/hospital-partnership-interest

    If your facility did not receive the initial onboarding email, please contact us and we will (re)send it.

  • All hospitals that work with Atlantic ER Vet Consults must go through the onboarding process prior to submitting case requests.

    Booking Instructions

    To initiate a consultation, please follow the steps below:

    1. Access the Portal: Visit www.atlanticERvetconsults.com and select the Book Now button located in the top right corner.

    2. Select Service Type: Choose Initial Consult for a new case or Follow-Up for patients currently under active consultation.

    3. Secure a Review Time: Select a preferred appointment time from the available schedule.

    The Reserved Review System

    To maintain the highest standard of specialist-grade analysis, Atlantic ER Vet Consults utilizes a Reserved Review System. This ensures every patient receives focused, high-level clinical attention.

    • Dedicated Clinical Blocks: The durations listed (Initial: 60 minutes / Follow-up: 30 minutes) represent reserved windows of dedicated clinician focus. This structure ensures a thorough evaluation of medical history, diagnostic imaging, and laboratory data without the risk of rushed conclusions.

    • Asynchronous Workflow: These blocks are for internal medical review and do not require a live meeting. This allows for the focused processing of complex diagnostics and the generation of actionable medical plans.

    • Capacity Limits: Booking is subject to daily capacity limits. Once the available review blocks for the day are filled, the schedule closes to ensure the quality of feedback remains uncompromised for existing cases.

    Finalizing the Submission

    • Documentation: Complete the corresponding form with all relevant patient information, recent diagnostics, and clinician/hospital contact details.

    • Compliance: Confirm VCPR compliance and submit payment to finalize the request.

    Post-Booking Options

    A confirmation email will be sent immediately upon submission, providing options to:

    • Add the appointment to a calendar.

    • Change or cancel the booking.

    • Request a Zoom or phone consultation if a live discussion is desired.

    Written consultation responses are provided promptly, typically within 4 hours of the reserved review block.

  • Atlantic ER Vet Consults operates with general availability from 8:00 AM to 4:00 PM, with written consultation responses provided within 4 hours of case submission. Follow-up questions and case-related communication are supported until 6:00 PM.

    Availability may vary based on clinical workload and in-hospital responsibilities. Some days may allow for extended access beyond posted hours, while others may reach capacity earlier.

    Cases should be submitted using the Initial Consult Form to the designated email provided. If you are uncertain whether a case can be accommodated, you are encouraged to call or text 843-227-6052 to confirm real-time availability.

    The timing of submission may impact the opportunity for same-day follow-up discussion. Cases submitted later in the day (e.g., near 4:00 PM) may have more limited ability for back-and-forth communication before the close of the business day. Earlier submission is recommended when additional discussion is anticipated.

    Future Service Expansion:
    Development of expedited (“STAT”) consultation options is underway. These cases will require direct phone contact to confirm availability. When feasible, an expedited response will be attempted within approximately 15 minutes. Additional details will be shared as this service becomes available.

  • Consultation Options

    Initial Consult – $175
    A comprehensive written report based on submitted patient records, labs, and imaging. Provides a clear plan for stabilization and ongoing care. Written response time within 4 hours.

    Follow-Up (Next Day) – $85
    For clarifications or questions regarding the same case submitted for the initial consult. Ensures continuity of guidance and patient safety.

    **COMING SOON ** STAT Consult – $380
    Immediate review of urgent cases, with a response within approximately 15 minutes (phone contact required). Next-day follow-ups are $85 per case.

  • At this time, we do not offer a STAT service. All case submissions are reviewed promptly, and you can expect a detailed written report sent to your email within 4 hours during business hours. If you prefer a phone consult, please indicate this in the comments section of your Initial Consult Form, and we’ll accommodate when possible.

    As our service grows and we better understand case volume and timing, we are highly considering introducing a STAT option in the future.

  • After your initial consult, same-day follow-up questions should be submitted by text or call 843-227-6052, as email is not continuously monitored.

    Initial Consult Submission & Follow-Up Questions

    • Same-Day Follow-Up Questions: Questions about an initial consult are welcome until 6:00 PM on the day the consult is submitted.

    • After-Hours or Next-Day Follow-Up Questions: Any questions submitted after 6:00 PM or on a subsequent business day should be submitted as a Follow-Up. This ensures each case remains organized and receives prompt attention.

    • Example: If an initial consult is submitted at 4:00 PM, the written response will still be provided within the 4-hour window. Any additional questions after 6:00 PM would be addressed the next business day.

  • Atlantic ER Vet Consults provides teleconsultation services specifically designed for veterinarians, offering clear, actionable guidance on critical cases. Services focus on emergency and critical care situations, stabilization of unstable patients, and complex case review, helping veterinary teams feel confident in their care decisions.

    What sets Atlantic ER Vet Consults apart is the combination of board-certified expertise, personalized attention, and educational support. Beyond providing recommendations, consultations are designed to teach and guide hospital teams, offering insight into case management, decision-making, and stabilization strategies. This approach ensures not only that patients receive thoughtful, evidence-based care, but also that the veterinary team grows in experience and confidence.

    Atlantic ER Vet Consults also focuses on affordable pricing tailored for general practice hospitals.

    The goal is to make high-level critical care guidance accessible, whether supporting complex gastrointestinal, respiratory, cardiac, renal, neurologic, or multi-system cases. By working with hospitals directly, the service is designed to fit seamlessly into existing workflows without requiring specialty transfers unless necessary, offering a bridge between immediate stabilization and long-term patient care.