Consultation Request & Billing Information

To request a consultation, the attending veterinarian will provide the hospital administrator or designated billing contact information at the time of the call. No additional onboarding or payment information is required before the consultation can begin.

Following the consultation, any remaining hospital and billing details will be collected during normal business hours.

Invoice & Payment

After the consultation is completed, an itemized invoice will be emailed to the designated hospital billing contact. Payment can be completed through our secure, PCI-compliant payment system powered by Stripe.

Accepted payment methods include:

• Hospital credit card

• ACH payment

Payment information from pet owners cannot be accepted.

Hospital Responsibility

The requesting veterinary hospital is responsible for all consultation fees associated with services provided.

Once the consultation is complete, an itemized invoice will be emailed to the designated hospital billing contact. Any remaining billing or administrative information will be obtained during normal business hours. Payment reminder notifications will be sent 10 days before the due date, 2 days before the due date, and on the due date if payment has not yet been received.

No formal onboarding is NOT required before your first consultation. Hospitals may request a consultation immediately, provided the attending clinician can supply the necessary patient and hospital contact information.

To simplify future consultations and billing, the following items are recommended and can be completed before or after the initial consultation:

• Signed Master Services Agreement (MSA)

• Hospital and billing contact information, including the Medical Director

• Valid payment method on file (credit card or ACH)

For all new case consultations, please call:

(843) 227-6052

Phone consultations are the primary method of communication and allow for timely discussion of patient history, clinical findings, and recommendations.

If your call is not answered immediately, please leave a voicemail. A return call will be made as soon as possible, with the goal of responding within 15 minutes.

For cases requiring more immediate communication, you may call again to ensure your request is received.

Email is not routinely monitored and should not be used for new consultation requests.

Medical records, bloodwork, imaging, and other supporting documentation must be emailed to:

info@atlanticervetconsults.com

After an initial consultation, follow-up questions or additional case information may be sent via email or text communication if preferred by the consulting veterinarian.

Consultation Hours
Consultation services are available from Friday at 7:00 PM through Monday at 7:00 AM (Eastern Time) unless otherwise stated in Availability tab. .

Case requests received after Monday at 7:00 AM will not be assessed until consultation services resume during the next availability period.

Response Time
Phone consultations are prioritized, with a goal of returning all consultation calls within 15 minutes of the initial request.

If your call is not answered immediately, please leave a voicemail. For cases requiring more immediate communication, you may call again to ensure your request is received.

Single-Case Consultation (No Follow-Up)

Choose this option when you need focused guidance for a specific clinical question or treatment decision.

Best suited for:

• Reviewing a challenging case or new patient presentation

• Discussing diagnostics, treatment options, or stabilization plans

• Obtaining recommendations or a second opinion

• Cases where ongoing discussion after the initial consultation is not anticipated

Single-Case Consultation (24-Hour Support)

Choose this option when the patient's condition may change and continued collaboration may be helpful.

Best suited for:

• Critically ill or unstable patients requiring reassessment

• Cases where treatment response may affect next steps

• Patients with evolving diagnostics or changing clinical status

• Situations where the medical team anticipates needing additional guidance after the initial discussion

Same-Case Follow-Up Consultation (24 hours)

Choose this option when a patient previously discussed requires additional review or recommendations.

Best suited for:

• Discussing patient progress or response to treatment

• Reviewing new laboratory or diagnostic results

• Adjusting the treatment plan as the patient changes

• Clarifying questions after the initial consultation

Atlantic ER Vet Consults provides veterinarian-to-veterinarian teleconsulting focused on emergency and critical care cases, helping hospitals manage unstable or complex patients with clear, actionable guidance.

 Consults are designed not only to provide recommendations, but also to support clinical reasoning, stabilization strategies, and ongoing learning for the veterinary team.

The goal is to provide accessible specialty-level support that integrates into your hospital’s workflow, helping teams stabilize and manage cases locally whenever appropriate.

 What makes the service different:

• Board-certified emergency and critical care expertise

• Practical, case-specific recommendations

• Educational support that helps teams build confidence

• Affordable pricing designed for general practices

• Fast turnaround for urgent clinical decision-making

• Support is available for a wide range of complex cases